DivaSpin Privacy Policy

Last updated: April 15, 2026

At DivaSpin, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.

Information We Collect

We collect personal information lawfully and fairly, including your full name, date of birth, residential address, email, phone number, and government-issued ID for account registration and verification. Financial details such as payment methods, transaction history, and source of funds are gathered during deposits, withdrawals, and anti-money laundering (AML) compliance. We also collect gaming activity data like betting patterns and session duration, plus technical data including IP address, device information, and cookies from platform usage.

How We Use Your Information

Your information is used for account creation, identity and age verification under Australian gambling laws, and processing payments. We utilise it to personalise gaming experiences, prevent fraud, ensure platform security, and comply with AML and responsible gambling obligations. Additionally, it supports customer service, marketing communications (with consent), and regulatory reporting to bodies like AUSTRAC.

Information Sharing

We disclose personal information only as required by Australian law, such as to regulatory authorities, law enforcement, or the ACT Gambling and Racing Commission under the Casino Control Act. It may be shared with trusted service providers like payment processors and identity verification services, who are bound by confidentiality agreements and the APPs. We do not sell your information to third parties.

Data Security

We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorised access, loss, or misuse. Regular security audits and compliance with Australian privacy standards ensure data integrity. Information is retained only as long as necessary for legal, regulatory, or business purposes, typically seven years for transaction records per AML requirements, then securely disposed.

Your Rights

Under the Privacy Act 1988 and APPs, you have rights to access, correct, or update your personal information, and request deletion where practicable. You may withdraw consent for non-essential processing, restrict certain uses, or lodge complaints with us or the Office of the Australian Information Commissioner (OAIC). We provide procedures to exercise these rights transparently and promptly.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and personalise experiences. These collect technical data like IP addresses and browser types, with options to manage preferences via cookie settings. Third-party cookies from analytics providers comply with Australian privacy laws.

Contact Us

For privacy concerns or to exercise your rights, contact our Privacy Officer. We will respond within a reasonable timeframe.